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Question 1:

Software Asset Lifecycle has __________ components.

A. 8

B. 6

C. 7

D. 5

Correct Answer: A

Question 2:

What are three ways to get software asset data into ServiceNow?

A. Clone, Background Script, Discovery

B. Import Data, Plugin, Clone

C. Discovery, Import Data, Manual

D. Plugin, Background Script, Manual

Correct Answer: C

Question 3:

Which of the following data elements are key to an effective Software Asset Management practice within ServiceNow? (Choose four.)

A. Software allocations

B. Software models

C. Foundation data

D. Software contracts

E. Software entitlements

Correct Answer: ABCE

Question 4:

When receiving an order, which data point is mandatory?

A. Assigned To

B. Cost

C. Asset Tag

D. Serial Number

Correct Answer: C

Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/procurement/task/t_ReceiveAnAsset.html

Question 5:

Which of the following are NOT features of the Publisher workbench navigation tree? (Choose two.)

A. Expand and collapse tree links

B. List of all publishers

C. Software model compliance icons

D. Filter products

E. Compliance toggle switch

F. List of all publishers out of compliance

Correct Answer: BF

Reference: https://docs.servicenow.com/bundle/orlando-software-asset-management/page/product/software-asset-management2/concept/sam-license-workbench.html

Question 6:

Which of the following are NOT tabs available on the License Workbench? (Choose three.)

A. Publisher License Metrics

B. All Publishers

C. Publishers Out of Compliance

D. Publisher Software Models

E. Publisher Compliance

F. Pinned Publishers

Correct Answer: ADE

Reference: https://docs.servicenow.com/bundle/orlando-software-asset-management/page/product/software-asset-management2/concept/sam-license-workbench.html

Question 7:

What is the definition of Partially Normalized?

A. A discovery model normalized based on publisher field alone.

B. The software discovery model has not yet completed its run through the normalization process.

C. A discovery model was normalized based on publisher and product fields only.

D. A discovery model was normalized based on publisher, product, version fields.

Correct Answer: C

Reference: https://docs.servicenow.com/bundle/london-software-asset-management/page/product/software-asset-management2/concept/c_SAMDiscovery.html

Question 8:

Additional Software Model Lifecycles phases can be added as __________ .

A. Options

B. Items

C. Choices

D. Selections

Correct Answer: A

Reference: https://docs.servicenow.com/bundle/madrid-software-asset-management/page/product/software-asset-management2/task/t_AddASoftwareModel.html

Question 9:

When creating custom products: (Choose the best answer.)

A. Custom products should not be tracked in ServiceNow.

B. Custom products should not be created for anything included in the content library.

C. Custom products are automatically created in the content library.

D. Custom products should be created for anything included in the content library.

Correct Answer: D

Question 10:

Coalesce can only use a single field to uniquely identify a record.

A. True

B. False

Correct Answer: A

Reference: https://docs.servicenow.com/bundle/orlando-software-asset-management/page/product/software-asset-management2/task/t_AddAClientAccessRec.html

Question 11:

In which stage of the ServiceNow Implementation Methodology (SIM) is the purpose to define processes and requirements for engagement and finalize delivery plan and user stories?

A. Transition

B. Close

C. Create

D. Prepare

E. Initiate

F. All of the above

Correct Answer: D

Reference: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/data-sheet/ds-sim.pdf

Question 12:

What is used to determine if installations are a part of a suite only when the suite parent is not discovered on a device?

A. inference percent

B. product results

C. software model

D. model bundles

Correct Answer: A

Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/software-asset-management2/task/t_CreateAndManageSWSuiteSAMF.html

Question 13:

If a customer does not like the way reconciliation runs or calculates compliance, it is okay to modify the scripts includes, business rules and other logic to accommodate the business requirement.

A. True

B. False

Correct Answer: B

Question 14:

Any product that accurately discovers software installations on computers in an environment can be used as the source for a Software Installation data.

A. True

B. False

Correct Answer: B

Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/discovery/concept/c_DiscoSWAssetMgmtTableSchema.html

Question 15:

Publisher information such as general availability and end of life dates will be provided as part of what feature within ServiceNow?

A. Publisher packs

B. Automated software entitlement import

C. Reconciliation dimensions

D. License change projection

E. Software lifecycle content

F. Normalization suggestions

Correct Answer: E

Reference: https://docs.servicenow.com/bundle/london-software-asset-management/page/product/software-asset-management2/concept/c_SAMContentService.html

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