Additional Online Exams for Validating Knowledge

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Question 1:

Once you define the customer\’s value chain, you will be able to identify departments managing core processes where the Cisco Collaboration Architecture will bring highest business value. Which two of the following departments typically manage core processes? (Choose two)

A. Logistics and Operations

B. Procurement

C. Sales and Marketing

D. HR Management

E. Research and Development

Correct Answer: AC


Question 2:

Which two of the following are reasons why it is important to clearly understand a customer\’s business model when preparing the Cisco Collaboration Architecture proposal for that customer? (Choose two)

A. It helps to link Cisco Collaboration Architecture directly to that business model

B. It presents how collaboration can increase efficiency and value creation

C. It defines CapEx and OpEx parameters for easier definition of value proposition.

D. It unveils the weaknesses of the customer\’s business model.

E. It helps to show how to improve ROI and TCO, and align them with Cisco Collaboration Architecture.

Correct Answer: BE


Question 3:

Services are creating additional revenue. In which way can Cisco partners benefit from offering a wide range of collaboration-related services?

A. Increase their revenues by selling a full range of Cisco collaboration services.

B. Offer Cisco and partner-provided services that support customers and improve their market differentiation, thus increasing their revenues.

C. Offer a full range of Cisco services delivered through Cisco Advanced Services and increase revenue by sales commission.

D. Get Cisco Collaboration ATP certification to be allowed to deliver additional services and increase their revenues.

Correct Answer: C


Question 4:

The customer satisfaction index is an important business Key Performance Indicator Which building block of the business model references that KPI?

A. customer segments

B. key activities

C. CRM

D. channels

Correct Answer: C


Question 5:

Which two questions represent market trend complexities for considering a new collaboration experience? (Choose two.)

A. How can we ensure that our employees are making the best use of all this information?

B. How do you deal with cultural and language differences, not to mention conference calls at all hours?

C. How can we make sure we and our employees are getting the information we need, when we need it?

D. How can we manage operational and capital costs in the face of increasing needs from the business?

E. How can we build customer intimacy when we have so many customers communicating with us?

Correct Answer: AD


Question 6:

Which of the following is a reason why it is important to identify and collect business KPIs when designing the Cisco Collaboration Architecture?

A. to be able to identify the weakest building blocks of the business model and propose Cisco Collaboration Architecture for that building block

B. to be able to translate features and functionalities of Cisco Collaboration Architecture into benefits for measured KPIs

C. to be able to understand the customer\’s processes, partners, business model, strategy, and vision

D. to be able to propose how the business model can be improved by using Cisco Collaboration Architecture

Correct Answer: B


Question 7:

How can the Cisco collaboration services layer of Cisco Collaboration Architecture help managers to measure KPIs?

A. The Cisco collaboration services layer is a standalone element of Cisco Collaboration Architecture and delivers services that directly improve business KPIs

B. Cisco collaboration services and infrastructure layers compose Cisco Collaboration Architecture that improves technical KPIs.

C. The Cisco collaboration services layer delivers additional performance information to demonstrate increased business performance.

D. Conferencing, IP communications, telepresence, and other Cisco collaboration services deliver additional information to show the increased business performance.

Correct Answer: C


Question 8:

Which two options are ways by which collaboration has impacted the government sector? (Choose two.)

A. improved safety and security

B. increased employee productivity

C. improved operations and impact

D. anytime, anywhere learning

E. growing loyalty

Correct Answer: AC


Question 9:

Vertical-oriented support tools are important when positioning Cisco Collaboration Architecture into a specific industry. Where can you find resources that help you address verticals?

A. Cisco Learning Store

B. Cisco Partner Central, under Sell and Market Cisco

C. Cisco\’s Steps to Success

D. Cisco Partner Education Connection, under Collaboration Architectures

Correct Answer: B


Question 10:

Which three options are assessment types for gap analysis? (Choose three)

A. outsourcing assessments

B. architectural assessments

C. operational assessments

D. business assessments

E. technology assessments

F. virtualization assessments

Correct Answer: BCE


Question 11:

Which two statements describe how Cisco Validated Designs help lo build BOM faster”? (Choose two.)

A. Cross-architectural aspects assist with proper design.

B. They help a presales engineer to better understand a customer\’s business.

C. They help to verify any BOM that is created.

D. Cisco architects use Cisco Validated Designs to attach a network diagram to a BOM.

E. Proven, tested designs ensure BOM will not change frequently

Correct Answer: AD